User Guide: How to Order Through Our Online Shopping Page

Welcome to our Online Shopping Page! Follow these simple steps to place your order.


(1) Browse our Products


  
Visit our website and explore the Products section.
  
Browse by categories or use the Search Bar to find specific items.
  
Click on a product to view more details, including price and description.
  


(2) Add Items to Cart


  
Select the quantity and any available options (e.g., flavor or size).
  
Click "Add to Cart." Repeat this for all items you want to purchase.
  


(3) Review Your Cart


  
Click the Cart Icon in the top right corner of the page to review your items.
  
Double-check quantities and options. If needed, adjust or remove items.
    


(4) Proceed to Checkout


  
When you're ready, click "Checkout" in the cart section.
  
Sign in to your account or continue as a guest.
    


(5) Enter Shipping & Payment Details


  
Enter your Shipping Address and Contact Information.
  
Choose your Preferred Shipping Method.
  
Select a Payment Method and enter the required details.
    


(6) Place Your Order


  
Review your order summary.
  
If all details are correct, click "Place Order" to complete your purchase.
    


(7) Order Confirmation


  
You will receive an Order Confirmation Email with your order details.
  
For inquiries, please call our Customer Hotline at 03-4330-2579 and ask for our Online Staff.
  

User Guide: Payment Method

We offer multiple secure payment options to make your shopping experience as convenient as possible.
Here’s an overview of the payment methods available on our site.


(1) Cash On Delivery


  
This allows you to pay for your order in cash when it’s delivered to your doorstep.
  


(2) Credit/Debit Card


  
We accept major credit and debit cards, including Visa, Mastercard, American Express, and JCB.
  
Simply enter your card details at checkout, and your payment will be securely 
processed.
  
Note: Your card may require 3D Secure verification for added security.
  


(3) Bank Transfer


  
For customers in Japan, we offer the option to pay via bank transfer.
  
After selecting bank transfer at checkout, you’ll receive our bank account details 
for payment.
  
Important: Please make the transfer within the specified time frame (usually 1-3 
business days).
  
Be sure to include your order number as a reference for easy processing.
  







Frequently Asked Questions:


Q: Can I pay in installments?


  
Installment payment options may be available depending on your credit card 
provider. Contact your provider to learn more about available plans.
  


Q: Can I change my payment method after placing an order?


  
Yes, you can change your payment method after placing an order. Please contact our 
support team as soon as possible to update your payment information.
  
Keep in mind that this option may only be available before the order is shipped.
  

User Guide: Delivery Information

Here’s what you need to know about our delivery options.
Delivery Partners
We work with trusted delivery partners to ensure your orders arrive safely and on time. Estimated delivery times vary by area. Your order will be shipped via one of the following providers:


  
Sagawa Express
  
Yamato Transport
  
Seino Transportation
  

Package Delivery by Temperature Range
We will ship your package according to the appropriate temperature range: Dry Delivery (Room Temperature), Frozen Delivery, or Cool Delivery. Products within the same temperature range will be 
packed together. If products belong to different temperature ranges, they will be packed and 
shipped separately, and you will be charged for each shipment. Shipping fees are applied to each 
package. The maximum weight for a Dry Delivery package is 20kg, while the maximum weight for 
Frozen and Cool Delivery is 15kg. Shipping fees will be automatically added to your cart.  Please note that packing size is calculated based on both weight and dimensions.

Cash on Delivery Fee

Delivery Time Frame
You can choose a delivery time from the following available time slots.


Delivery Process


(1) Shipping Options


  
During checkout, you can select your preferred shipping method, depending on the 
service level and speed you need.
  
The available options and estimated delivery times will be shown based on your 
location.
  


(2) Tracking Your Order


  
Once your order is shipped, you will receive a confirmation email.
  
For Tracking Number, please contact our support team at 03-4330-2579 or send us an email at shop@anastrading.co.jp.
  
Use the following links to track your shipment:
   

  
Sagawa Express:
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp
  
Yamato Transport: 
https://track.kuronekoyamato.co.jp/english/tracking
  
Seino Transportation: 
https://track.seino.co.jp/kamotsu/GempyoNoShokaiE.do
  
  


(3) Estimated Delivery Time


  
Delivery times vary based on location and shipping service. Most orders arrive within 
1-3 business days.
  
Orders placed after the cut-off time or on holidays may take longer to process.
  


(4) Receiving Your Order


  
Ensure someone is available to receive your package at the delivery address.
  
If you miss the first delivery attempt, you can arrange a re-delivery with the provider 
using the tracking link provided.
  


Special Notes


  
Address Changes: Contact us immediately if you need to change the delivery address after placing your order.
  
Delivery Issues: If there are any issues with delivery, reach out to the delivery 
provider with your tracking number or contact our support team for assistance.
  

User Guide: Sales Tax in Japan

In Japan, sales tax (also known as consumption tax) is applied to most products and services.
Here’s a brief guide to help you understand how sales tax is applied when shopping with us.


(1) Sales Tax Rate


  
The current standard sales tax rate in Japan is 10%.
  
For food and beverages (excluding alcohol and cosmetics), the rate is reduced to 8%.
  


(2) How Sales Tax is Calculated


  
Sales tax is automatically applied at checkout based on the product category.
  
The tax is calculated as a percentage of the item’s price and added to your total order amount.
  


(3) Viewing Sales Tax on Your Order


  
At checkout, you’ll see a breakdown of your order, including the sales tax amount.
  
After placing your order, your order confirmation email will also show the sales tax 
amount and your total payment.
  


(4) Tax-Exempt Purchases


  
Under certain conditions, tourists visiting Japan may qualify for tax exemptions when purchasing goods in physical stores.
  
However, tax exemptions are not available for online orders, which are subject to the 
regular sales tax rate.
  






Frequently Asked Questions:


Q: Why is sales tax charged on my order?


  
In Japan, businesses are required to collect sales tax on most goods and services sold within the country.
  


Q: Are shipping fees taxed?


  
Yes, sales tax applies to shipping fees as well.
  

User Guide: Returns and Cancellations

We aim to provide a smooth shopping experience, including easy returns and cancellations if 
needed.
Here’s a guide to help you understand our policy and process.


(1) Order Cancellations


  
Before Shipping: If you need to cancel your order, please contact us immediately. 
Orders can only be cancelled if they have not yet been shipped.
  
After Shipping: Once an order has shipped, it cannot be cancelled. However, you can 
initiate a return following the process below.
  


(2) Return Policy


  
Eligibility: Items must be in their original condition and packaging to qualify for a 
return.
  
Perishable items may not be eligible for return unless they arrive damaged or 
defective.
  
Return Period: Returns must be requested within 24 hours of receiving the order.
  
Non-Returnable Items: Some items (e.g., opened perishable goods) are not eligible for return unless they are defective.
  


(3) How to Initiate a Return


  
Contact Customer Support: Email or call our support team with your order 
number and the reason for the return.
  
Pack and Ship: Pack your items securely and wait for the courier to pick it up.
Note: Return shipping costs may be your responsibility unless the item was defective 
or incorrect.
  


(4) Refunds and Processing


  
Refund Method: Once your return is received and inspected, we will issue a refund to 
your original payment method.
  
Processing Time: Refunds are typically processed within 3-5 business days after we 
receive the return.
  


(5) Exchanges


  
If you wish to exchange an item, initiate a return for the original item and place a new order for the desired item.
  






Frequently Asked Questions:


Q: Can I cancel a part of my order?


  
Yes, you may be able to cancel individual items if the order has not shipped. Please 
contact us immediately.
  


Q: Who pays for return shipping?


  
If the item is defective or incorrect, we will cover return shipping.
  
Otherwise, return shipping costs are the customer’s responsibility.
  






Ana's Trading: Bringing a Taste of the Philippines to Japan
Ana's Trading is a Philippine store based in Japan, dedicated to connecting Filipino culture and 
flavours with the local community. Our mission is to provide a wide range of authentic Filipino 
products, from traditional delicacies to popular flavours unique to the Philippines.
With offerings that include Pinoy's Best Dishes and freshly baked Breads and Delicacies, we bring a 
slice of home for the Filipino community while introducing Japanese and international customers to 
the vibrant tastes of the Philippines.
In addition to our store offerings, Ana's Trading is expanding to offer catering services in Japan, 
delivering a range of Filipino dishes that celebrate our rich culinary heritage. Whether you’re 
looking for snacks, beverages, or a full Filipino feast, Ana's Trading is here to provide quality 
products and a welcoming experience that reminds everyone of the warmth of home.